Refund policy

Return and Refund Policy

We offer a 14-day return period. You may request a return within 14 days after the last item in your order has been delivered.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@halfforlove.com before sending any item back. If your return is accepted, we will provide instructions and the return address. Items returned without prior authorization will not be accepted.

Return Shipping

For returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for arranging and paying for return shipping. We recommend using a tracked shipping service, as we cannot be responsible for returned items lost in transit.

If an item is defective, damaged in transit, or incorrect, Half for Love will be responsible for an appropriate resolution and any applicable return shipping costs.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly at info@halfforlove.com and include your order number, a description of the issue, and clear photographs of the item and its packaging. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Natural Materials and Handmade Characteristics

Many of our products are made from natural stone, ceramic, wood, or woven materials. Variations in color, veining, texture, shape, and finish are natural characteristics of these materials and are not considered defects.

Exceptions and Non-returnable Items

Custom-made, personalized, engraved, or special-order items cannot normally be returned unless they arrive damaged, defective, or incorrect. Gift cards are also non-returnable.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and, once the return is accepted, place a new order.

Order Cancellations

You may request to cancel an order at any time before it has been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled and must follow the return process described above.

European Union 14-day Cooling-off Period

If an order is shipped to the European Union, you have the right to cancel or return the order within 14 days after the last item in the order has been delivered, without providing a reason, subject to applicable exceptions.

Returned items must be unused, in the same condition in which they were received, and in their original packaging. Proof of purchase is required. This section does not limit any other rights available under applicable consumer law.

Refunds

We will notify you after we receive and inspect your return and confirm whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been issued. Processing times may vary depending on your bank or payment provider. For European Union orders, refunds will be handled within the time required by applicable consumer law.

If more than 15 business days have passed since we approved your refund, please contact us at info@halfforlove.com.

Wholesale Orders

Wholesale and trade orders are subject to separately agreed wholesale terms and are not governed by this retail return policy, except where applicable law requires otherwise.

Contact

For return or refund questions, contact us at info@halfforlove.com.